You're receiving this newsletter because you are associated with Vertex.
Having trouble reading this email? Click here to view it in your browser.
Not interested anymore? Unsubscribe Instantly		  
 
Volume 1 Issue 1
March 2010
 

Welcome to the first edition of our redesigned email newsletter, the Vertex V-Zine.

V-Zine is designed with you, the reader, in mind by providing links to resources that can assist you in your business and give you a deeper knowledge of your sector. V-Zine includes articles from our Knowledge Base along with regular spotlights on how our ‘same side of the table’ working partnerships have helped deliver added value to clients.

Enjoy this edition, and if you have any feedback please email info@vertexna.com.
 
 
 

Vertex News

“Vertex Earns #1 Utilities BPO Provider Ranking”

Each year, The Black Book of Outsourcing (BBOO), a Datamonitor Group Company, conducts surveys with the clients of BPO vendors to determine vendor performance across a wide range of industries and criteria.

In order to rank organizations, BBOO employed 18 key performance indicators (KPIs) ranging from “vendor overall preference” to “delivery excellence” to “innovation”.

For 2009, Vertex was ranked the #1 Utilities BPO provider globally and received #1 rankings in 11 of the 18 KPIs. You can read the Summary Report here.

Thank you for entrusting your business to Vertex. Our employees are committed to making a difference for you, your customers and business operations each and every day.

Sincerely,

Dan Sullivan
Managing Director, NA Utilities
Dan Sullivan

Knowledge Base

Smart Meters: “Engaging Customers”

North America has begun its seemingly relentless march towards the smart grid. Between regulators, utilities and associated consultants and advisors, millions of dollars and countless hours of brainpower have been invested in the technology. But the question remains, will there be a return on this investment?

Rich Huntley, Vertex Demand Response & Energy Efficiency Practice Lead, shares his thoughts in this recently published Public Utilities Fortnightly article.

Learn more…

In with Outsourcing?

In this recently published article with respected UK Utilities journal, Utility Week, Vertex Senior Consultant, Carrie Hancox, discusses how water companies can no longer afford the luxury of keeping customer service operations in-house following the tough 2010-15 price limits recently imposed in the UK.

Learn more…

Client Spotlight: Integrys Energy Group

In each edition, we share a client business success story. This edition looks at Integrys Energy Group. After several company acquisitions, Integrys needed to implement new customer care and dispatch capabilities to support its nearly 2 million customers. A team of Integrys and Vertex experts went to work to deliver a customer service, billing and field dispatch solution.

Find out more…

Service Spotlight

Full Meter-to-Cash BPO for Utilities

Vertex offers a full range of BPO solutions, up to and including full meter-to-cash BPO. Our expertise enables you to free up valuable resources - most notably your people – to focus on other challenges that impact your business while we handle the rest.

Find out more from our website…

Vertex News

New Website Reflects Global Capabilities

Our recently launched and redesigned website offers visitors an in-depth library of articles, white papers and resources. The material is written by our experts and provides access to their knowledge and experience of customer management and BPO outsourcing.

Take a moment to visit the new website and discover more of the Vertex difference.

Visit the redesigned Vertex website...

New CTO and Head of Business Development & Strategy join Vertex

Vertex is delighted to announce two new executive appointments which will expand our services and presence globally

Andrew Chamberlain has been appointed Chief Technology Officer, and Paul Abel joins as Global Head of Business Development and Strategy. For more information on these appointments please follow the links below.

Andrew Chamberlain – News Release | Bio
Paul Abel – News Release | Bio

Events and Conferences

Forthcoming events that Vertex are attending...

KEMA 21st Executive Forum
- March 30-31

AGA/EEI Customer Service Conference & Exposition
- April 11-14

CS Week Conference 34
- May 25-28
 
 
     
 
We protect your privacy. To view our privacy policy please click here. To opt out of future marketing email communications please use the opt out link on the top of this email.

This email is intended as marketing material and contains general information not specific advice.

The information contained in this e-mail and its attachments are confidential to the intended recipient and may be legally privileged or otherwise protected from disclosure. If you have received this message in error, you must not print this email or its attachments. Please notify the sender immediately and delete the message and any attachments from your computer. The unauthorized use, disclosure, copying or alteration of this message is forbidden.

Emails are not secure and may contain viruses. Neither Vertex nor the sender accepts any responsibility for viruses and it is your responsibility to scan or otherwise check this email and any attachments.